Our Guarantee
OMEGAXL AND OMEGAXL SPORT 60-DAY MONEY BACK GUARANTEE (LESS SHIPPING AND HANDLING) FOR NEW CUSTOMERS
Last updated: November 11th, 2024
Great HealthWorks is confident you will be satisfied with your purchase of OmegaXL or OmegaXL Sport. However, should you change your mind about your purchase, you may return up to the following number of bottles of OmegaXL or OmegaXL Sport that you purchased from us within 60 days after your initial purchase date for a refund of the purchase price less shipping and handling:
- up to a maximum of four (4) bottles of OmegaXL, or
- up to a maximum of two (2) bottles of OmegaXL Sport.
To be eligible for a refund under this 60-day money back guarantee, you must:
- be a new customer,
- be located in the United States or Canada, and
- have purchased your OmegaXL or OmegaXL Sport directly from Great HealthWorks (by phone or on OmegaXL.com).
To make a return of eligible purchases, please follow the return process described below. Please also note that the following exclusions apply.
The following are not eligible for a refund under this money-back guarantee:
- more than four (4) OmegaXL bottles or more than two (2) OmegaXL Sport bottles;
- OmegaXL or OmegaXL Sport purchased more than 60 days after the date of your initial purchase;
- OmegaXL or OmegaXL Sport returned after the applicable return window as described below;
- promotional or free product that may have been included with any purchases of OmegaXL or OmegaXL Sport;
- any other Great HealthWorks product (including also any that may have been bundled with your eligible OmegaXL or OmegaXL Sport purchases);
- OmegaXL or OmegaXL Sport purchased through online third-party marketplaces (such as Amazon, Walmart, or eBay) or retailers;
- OmegaXL or OmegaXL Sport purchased outside of the United States of America or Canada; and
- shipping and handling charged on any orders.
Additionally, Great HealthWorks reserves the right to refuse, in its sole discretion, returns and refunds under this money back guarantee in case of fraud or abuse of this money back guarantee.
Please note:
For any other Great HealthWorks products you purchased directly from us, please refer to our 30-day standard return policy to determine whether you are eligible for a refund for those purchases under that return policy.
Return Process for Eligible Purchases
If you are eligible for a refund for your purchases of OmegaXL or OmegaXL Sport under this 60-day money back guarantee, please follow the following return process to return your product and receive your refund:
If you are an auto-ship customer:
- First, cancel your auto-ship subscription within 60 days after the date of your first purchase on our auto-ship program; and
- Second, return to us all eligible OmegaXL or OmegaXL Sport purchases, including all empty, partially used, and unopened bottles, no later than 30 days after the date you cancelled your auto-ship subscription.
If you are not an auto-ship customer:
Simply return to us all eligible OmegaXL or OmegaXL Sport purchases, including all empty, partially used, and unopened bottles, no later than 65 days after the date of your first purchase.
You must pre-pay all return shipping. C.O.D. returns are not accepted. We recommend that you keep the tracking number until you receive your refund, as we are not responsible for items lost in transit. Return of less than all eligible purchases may result in a partial refund or denial of a refund.
Please allow up to 30 days after our receipt of your eligible return for us to process your return and issue a refund (less shipping and handling).
The refund will be in US Dollars and in the amount of the original purchase price charged in US Dollars (less shipping and handling); therefore, if your purchase was made using a non-US method of payment (such as a foreign credit or debit card), please note that the refund amount may vary from the amount originally charged to your non-US method of payment due to fluctuations in exchange rates and any cross-border or international transaction fees imposed by your financial institution or card issuer. These fees, along with any conversion charges applied by your bank, are beyond our control and will not be reimbursed.
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